About us

Adventures of Roatan is locally owned and managed. We are a startup business, but not new to the Travel and Tourism Industry. Our staff is polite, experienced and well trained. We think it is an advantage to come into the industry with a fresh outlook, creative new ideas, the ability to improve in areas where quite honestly, other businesses have underperformed.

1. Take a journey-based approach.

   • Our teams are responsible for the end-to-end customer journey across functions.

2. Fix areas where negative experiences are common.

   • Focus on reducing poor customer experiences, period.

3. Finally, do it now.

   • You never have a second chance to make a first impression.

 

We value Customer Satisfaction Index (CSI) a metric that reflects the overall customer satisfaction with our company in terms of product quality, customer service and price.

Customer Journey Consistency - having clear policies, rules, and supporting mechanisms to ensure consistency during each interaction.

Emotional Consistency – this is particularly important to forge relationships of trust with our customers.

Communication Consistency - ensuring customers recognize the delivery of our promises and communicating while consistently highlighting our delivery.

 

Our goal is to provide a one of a kind services, which will build a long lasting and memorable experiences to our customers. We consider ourselves fortunate to do what we love, moreover to love what we do.